Thanks for shopping at Rue Des Rosiers, Timeless Blooms online boutique: www.shopruedesrosiers.com
If you are not entirely satisfied with your purchase, we’re here to help.
To request a return approval or exchange, contact us at: hello@shopruesdesrosiers.com
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging when applicable.
Your must provide the receipt and or order number, or proof of purchase.
You must provide pictures identifying the issue with your item
You must specify if you want to exchange the item purchased or if you want a refund.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
Item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies or PayPal policies.
For additional information, contact us at: hello@shopruesdesrosiers.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable when returning to exchange an item that is in not damaged.
If we sent you the wrong item or a damaged item, then we will refund you the shipping cost for the return for exchange.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact us for additional questions at: hello@shopruesdesrosiers.com